Super Dollfie® Online Full Choice System Frequently Asked Questions | VOLKS USA, INC.
Frequently Asked Questions
About Online Full Choice System
- Q1: How am I able to place an order on Online FCS?
- A: Please access to the Online FCS store through the VOLKS USA web store. Due to the online store being opened from the 1st to the 10th of each specific month, please check with our schedule through our newsletter or contact VOLKS USA Customer Service.
- Q2: Who's name will be on the Owner Certificate of my Super Dollfie®?
- A: Your name will be registered as the owner and printed on the birth-certificate of your SD. Due to any inquiries in regards to any after service provided will only be answered to the respected owner. We will request you to provide the same name on the billing and shipping address on your order.
- Q3: What kind of a payment method do I have?
- A: Due to our owner registration, please make your payment through “Credit Card”. Thank you for your corporation and understanding.
- Q4: How long will it take for me to receive my SD after placing the Online FCS order?
- A: It will take approximately two months from the day we received your order. The arrival of your SD may take longer or shorter due to your order situation, customs inspection, and/or shipping process.
- Q5: Am I able to place an order for Online FCS if I live outside of the USA, Canada and Mexico?
- A: Since Online FCS is only eligible for registered VOLKS USA Web Store users residing in our business area (USA, Canada, and Mexico), we are unable to ship or accept International orders. Due to our policies, any orders that are suspected to be placed through third party shopping services will be declined.
About Ordering Process
- Q1: What am I expected to do after I place my pre-order?
- A: An invoice will be sent to you to the email address provided at the time of your order. Please make sure to keep that invoice with you. VOLKS USA will contact you as soon as we are ready to ship your order. We will keep record of your order in our system.
However, if you do not receive an invoice from us after you place your order, please contact our Customer Service immediately.
- Q2: What will be included in the basic price of Online FCS?
- A: The basic price of Online FCS includes:
- Body Parts you select during the first step
- Super Dollfie® Guide Book (English)
- Birth certificate of your Super Dollfie®
- Extra KIPS or “Keep-It-Places” *little silicone disks for your SD
- Super Dollfie® Maintenance Goods
(Dollfie Wig Oil Spray, Hair Brush, and Pikatto Kirei Sponge Cleaner)
- Futon sized for each SD
- FCS Box sized for each SD
Note: Online FCS will not include any wigs, dresses, shoes, or accessories.
- Q3: Where am I able to purchase doll goods such as wigs, dresses, shoes, or accessories for my Super Dollfie®?
- A: Please visit the VOLKS USA Dollfie Store where you will find multiple goods for your Super Dollfie®. You are also able to purchase SD goods through VOLKS International web-store.
Note: If you have any questions in regards to item suitability, availability, etc. Please do not hesitate to contact VOLKS USA Customer Service before ordering for your SD.
- Q4: How many extra hand parts am I able to order?
- A: You are able to include one extra pair of hands per order. Since SDMidi and MSD share the same hand parts, you will be able to purchase them at our Dollfie® Store. However, some SDMidi hand parts are only available through the Online Full Choice System.
- Q5: Are we going to have more choices on Online Full Choice System in the future?
- A: VOLKS USA will be adding more choices to the Online FCS menu in the future. If you would like to receive the latest news of Online FCS, please subscribe to our Dollfie’s Newsletter or visit VOLKS USA Facebook.
About Cancel and Defective Policy
- Q1: Can I cancel or change my order after it has been placed?
- A: We will not accept changes or cancellations once orders have been placed through Online FCS. Please be sure to check that you have chosen the correct size, style, color, etc. before submitting your order. If you have any questions in regards to item suitability, availability, etc., please do not hesitate to contact our Customer Service before ordering.
- Q2: What do I need to do if I find a production defect with my SD (such as damage, breakage, missing items, etc.)?
- A: Please report to VOLKS USA Customer Service within two weeks (14 days/including weekends and holidays) after delivery, accompanied by your original order information
Please contact VOLKS USA Customer Service before ordering if you have any questions in regards to the Online Full Choice System.
VOLKS USA Customer Service:
Phone : 310-782-8324
Office hours: Mon – Fri 11:00 – 18:00 PST / Closed Sat. Sun. & Holidays